Terms of service
Terms of Services
1. Our Products & Seasonal Availability
All floral products displayed on our website are subject to seasonal availability and market supply.
The Substitution Policy: Images on our website serve as a guide for the overall style, color palette, and feel of our arrangements. If a specific flower, foliage, or vase is unavailable due to market shortages or quality issues, Petala Floral Studio reserves the right to substitute it with a product of equal or greater value. We will always maintain the integrity and aesthetic of the design.
2. Care of Perishable Goods
Flowers are live, organic products. Once an arrangement is delivered or picked up, its lifespan depends heavily on environmental conditions (e.g., temperature, sunlight, draft exposure, and proper watering).
Petala Floral Studio provides basic care instructions with our orders.
We are not liable for the premature wilting or decline of flowers due to improper handling, neglect, or exposure to harsh weather conditions after leaving our possession.
3. Deliveries and Store Pickups
We rely on the accuracy of the delivery information provided by the customer.
Incorrect Addresses: Petala Floral Studio is not responsible for failed deliveries resulting from incorrect or incomplete addresses provided by the sender.
Recipient Not Home: If the recipient is not home at the time of delivery, our courier will make a judgment call on whether it is safe to leave the flowers in a secure, shaded location (e.g., a porch). If it is unsafe (e.g., extreme weather or no secure spot), the flowers will be brought back to our studio.
Redelivery Fees: If a delivery fails due to an incorrect address, locked gates, or lack of access, a redelivery fee will be charged to the customer to attempt a second delivery.
Store Pickups: Orders not picked up on the scheduled date are non-refundable. Because the items are perishable, we cannot guarantee freshness if picked up late.
4. Cancellations and Modifications
Daily Orders: If you need to cancel or modify a standard bouquet order, you must notify us at least 24 hours prior to the scheduled delivery or pickup date for a full refund or store credit. Cancellations made with less than 24 hours' notice will not be refunded, as the flowers may have already been cut and prepared.
Event & Wedding Florals: Large events and weddings are subject to a separate contract and a stricter cancellation timeline due to specialized bulk ordering.
5. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and brand name, is the property of Petala Floral Studio and is protected by copyright laws. You may not use, reproduce, or distribute our content without our express written permission.
6. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of your local jurisdiction.
7. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check our website periodically for changes.