Shipping policy
Because our floral arrangements are fresh, fragile, and highly perishable, we do not ship via standard postal services or long-distance mail carriers. All orders from Petala Floral Studio are either hand-delivered by our local courier network or prepared for in-store pickup to guarantee maximum freshness.
1. Delivery Zones & Rates
We currently Deliver to MALTA only.
Delivery fees are calculated at checkout. 6 Euro Delivery Fee.
We do not offer international shipping or long-distance domestic shipping via standard mail (such as UPS, FedEx, or DHL) for fresh floral products.
1. Daily Order Deadlines & Processing Times
Same-Day Delivery: To request same-day delivery, your order must be placed before our daily cut-off time of 10AM Monday through Saturday. Orders placed after this time will automatically be scheduled for the next available business day.
Advance Orders: You can schedule a delivery months in advance by selecting your preferred delivery date using the calendar picker at checkout.
Delivery Windows: While we always try our best to accommodate specific time requests, we cannot guarantee exact delivery times due to traffic, route optimization, and weather conditions. Standard deliveries are made between 9:00 AM and 6:00 PM
1. Holiday Deliveries
During peak floral holidays (including Valentine’s Day, Mother’s Day, and Christmas), we experience extremely high volume. We highly recommend placing your orders at least 3–5 days in advance. Specific delivery time slots are strictly unavailable during peak holiday windows.
1. Special Delivery Locations
Hospitals & Medical Facilities: Please ensure you provide the hospital name, recipient's legal name, and room/ward number. We will deliver the flowers in accordance with the hospital’s specific intake policies, as many facilities require florists to leave arrangements at the front desk of the hospital.
Business Addresses: For deliveries to an office building, please include the company name and suite or floor number. Our courier will attempt delivery at the main reception unless specified otherwise.
1. Unattended Deliveries & Stolen Property
If the recipient is not home or does not answer the door at the time of delivery, our courier will make a professional assessment:
If a safe, shaded, and secure location is available (such as a covered porch or with a neighbor/reception desk), the arrangement will be left there. A text or email notification will be sent to the sender or recipient.
Weather Warning: If it is freezing, intensely hot, or raining, we will not leave flowers outside, as extreme temperatures destroy live stems. In this scenario, the arrangement will return to our studio.
Petala Floral Studio is not responsible for flowers that are damaged by weather elements or stolen after our courier successfully drops them off in a designated safe place.
1. Failed Deliveries & Redelivery Fees
If a delivery fails because:
The customer provided an incorrect or incomplete delivery address.
The courier cannot gain access to a building or gated community (no gate code provided).
The location is unsafe to leave the flowers unattended and no one is home.
The arrangement will be returned to our studio. We will contact the customer to arrange a new delivery time, and a redelivery fee will apply to cover the courier's secondary trip. Because flowers are perishable, if a redelivery cannot be scheduled within 48 hours, the order will be forfeited without a refund.
1. Studio Pickup
If you selected the "Pickup" option at checkout:
Please wait until you receive an email or text confirmation stating that your order is ready before heading to the studio.
Bring your order confirmation number when you arrive.
Orders not picked up on their scheduled date are non-refundable.