Refund policy

REFUND POLICY 

1.⁠ ⁠Eligibility for Returns or Resolutions
Because floral arrangements are highly perishable, we cannot accept physical returns or provide refunds for change-of-mind purchases. We will only consider a refund, discount, or store voucher under the following strict conditions:
Significant Deviation from Description: The bouquet or arrangement is drastically different from the agreed-upon design or photo (subject to our Substitution Policy below).
Damaged Goods: The arrangement arrived significantly damaged, broken, or wilted upon delivery.

2.⁠ ⁠The 24-Hour Reporting Window
Flowers require proper care, water, and climate control once delivered. Therefore, any issues regarding quality, damage, or expectations must be reported to Petala Floral Studio within 24 hours of delivery or pickup. You must provide clear photographs of the arrangement showing the damage or area of concern.
Claims made after the 24-hour window cannot be honored, as we cannot verify how the flowers were handled or cared for after leaving our studio.