Cancellation policy

By placing an order with Petala Floral Studio, you agree to the payment and cancellation terms associated with your chosen purchase option.
1.⁠ ⁠Purchase Options Available
We offer the following ways to purchase our floral arrangements:
One-Time Purchases: Standard checkout for immediate daily delivery, pickup, or single holiday orders.
Subscriptions: Recurring floral deliveries (weekly, bi-weekly, or monthly) managed automatically through your client profile.
Custom Orders & Event Pre-Orders: Specialized orders for corporate accounts, workshops, or large parties placed via direct invoice or phone inquiry.
2.⁠ ⁠Payment & Billing Terms
One-Time Orders & Subscriptions: Payment is required in full at the time of checkout. For subscriptions, your chosen payment method will be automatically billed on your recurring cycle date (e.g., every 30 days) prior to fulfillment.
Authorization: By saving a card for subscriptions, you authorize Petala Floral Studio to charge that card automatically for each recurring period until you pause or cancel.
3.⁠ ⁠Cancellation Policy by Purchase Type
A. One-Time Deliveries & Pickups
24-Hour Notice Required: To cancel or modify a standard, single-bouquet order, you must notify us at least 24 hours prior to the scheduled delivery or pickup date for a full refund.
Late Cancellations: Because we source and cut fresh flowers specifically for your order, cancellations made with less than 24 hours' notice are non-refundable.
B. Subscription Cancellation & Pausing
No Long-Term Commitment: You can pause, modify, or cancel your flower subscription at any time.
Cut-off Window: To avoid being billed for your next scheduled delivery, you must submit your cancellation or pause request through your customer account portal at least 3 days before your next billing date.
If a subscription renewal payment has already been processed, that specific delivery cannot be canceled or refunded, and your cancellation will apply to the following cycle.
C. Holiday Pre-Orders (e.g., Valentine's Day, Mother’s Day)
Due to the intense demand and strict wholesale ordering timelines for premium holiday stems, single orders placed for peak holidays require a 48-hour cancellation notice prior to the scheduled delivery date to receive a refund.
D. Workshops & Custom Event Florals
Workshops: Tickets purchased for floral design workshops are non-refundable but are fully transferable to another person if you cannot make it.
Events: Large event setups are subject to a separate signed contract. Retainers/deposits paid to secure event dates are strictly non-refundable.
4.⁠ ⁠How to Cancel or Modify An Order
To ensure your cancellation request is received within our required timelines, please use one of the following methods:
Online Portal: Log into your Petala Floral Studio account to manage and cancel active subscriptions.
Email: Send your order number and request to bookings@petalafloralstudio.com  
Phone: Call us directly at  79905231 or 79926985 during our regular business hours